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Calais Fire/EMS contracts with Ambulance Medical Billing (AMB) for the billing of our ambulance runs. For questions regarding your bill please call 1 (844) 889-7701 or via email

The City of Calais is very diligent in its collection efforts of past due ambulance bills and utilizes multiple collection efforts.

  • In person phone calls and mailed past due notices – Every effort is made to contact an individual via phone or mail to discuss your payment options, however, we don’t always have the correct contact information.
  • Payment Arrangements – The City accepts payment arrangements suitable for all budgets.
  • Small Claims Court – An initial filing will be made with Small Claims Court for past due bills that remain unpaid without a payment arrangement.
  • Collection Agency – After receiving a judgement in Small Claims Court, unpaid bills will be sent to collections. The City utilizes Absolute Credit, located in Bangor, Maine.

For more information regarding a past due ambulance bill or payment arrangements, please contract Karen Clark at (207) 454-7400, Mon-Fri 8 am – 4 pm.

The City offers a way to pay your ambulance electronically; a convenient way to pay your bill online 24 hours a day, 7 days a week. This option is voluntary. If you would like to pay from a checking or savings account, click the box below. This service is offered through Smart Pay, a product of First National Bank. There is no fee to use Smart Pay and you do not need to be a customer of The First.

Cash, checks and credit cards may also be put in the City’s drop box located at the Calais City Building or given to the Revenue Collector. Credit card payments may also be taken over the phone. There is a 2.5% fee (of the amount being paid) for all payments made via debit or credit card.